ZooValley's Frequently Asked Questions page: all the answers to your questions

Good Adventure Scratch Ticket

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Discover Virtual Spacewar

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Discover King of Bubble Soccer

King of Bubble Soccer

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Discover Virtual Spacewar

Virtual Spacewar

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Bon Filon Scratch Ticket

Number of remaining tickets :1471 / 3500

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ZooValley your Listening: FAQ and Help

You have a question on a particular point?
Need Help on a specific topic?

This section is here to direct you!

Click on the Theme, then the question that corresponds to your question:

DreamCentury, the Company

ZooValley: who are we?

account

I lost my login, how do I do?

I won't be able to Play for several days, will my account be deactivated?

How can I unsubscribe?

How do I re-register?

How do I change my personal information?

How do I access customer service?

How can I view my game account history?

I am a minor, do I have the right to Play on ZooValley?

Can I Play at ZooValley regardless of my country of residence?

The DreamCard

What is the DreamCard?

What are DreamCard statuses?

What are the advantages of the DreamCard?

Where can I find Prizes acquired with my DreamCard?

How do I attach my accounts to the same DreamCard?

What happens when I reach the last level of my DreamCard?

I bought Pass, but they are not taken into account in the Accumulative my DreamCard?

The Dreambox

What is the Dreambox?

How does the Dreambox subscription work?

What are the types of Dreambox?

What are the advantages of the Dreambox?

Points and Pass

What are the Points and what can I do with them?

My point balance is 0. Where did my Points go?

What are the Pass for?

How to acquire Pass?

Can I buy Pass from any country?

I encountered an incident while reloading my Pass, what should I do?

can I transfer Points or Pass from one account to another?

Games - free casual games

How many Rounds do I get a day?

What are booster rounds and how to get them?

Why can't I Play games?

I am told to clear the browser cache and delete cookies, how do I proceed?

I played a free casual game but to get my points, it says I have to register. How is that possible?

What are challenges and mega-challenges?

What are the different challenge rankings?

I have won clicks to a challenge, what should I do with them and where can I find them?

How is the mega-challenge ranking established?

Games - Pass games

What are Loot Games?

What are tournaments?

What are the different tournaments rankings?

I have won clicks at a tournament, what should I do with them and where can I find them?

What are the challenges?

What is the difference between the different challenges?

What are the different challenges rankings?

I have won clicks to a challenge, what should I do with them and where can I find them?

What is the game of the month:Pharaoh"?

The Buzz Cup

What is the How it Works the game?

Sponsor a Friend

How can I sponsor a player?

How many sponsored friends can I have?

What do I get for being a Referer?

I didn't receive my Sponsor a Friend points for yesterday?

Prize Shops and Sweepstakes

How do Prize Shops work?

How do Sweepstakes work?

The Sweepstake was drawn, my Points have still not been refunded. What to do about it?

How do Pass shops work?

The Prizes

What's the Cash pot?

How long before I receive my prize?

Do I have to pay the shipping costs?

How can I track my winnings?

My prize is waiting for validation, what should I do?

I just account that Account Details was not up to date and my prize was sent to my old address, do you send me back my prize?

Are there often new Prizes?

I won a prize a loot game but I couldn't choose it. How do we do that?

Can I receive my Prizes regardless of my country of residence?

And for foreign currency amounts, how do I get my winnings?

ZooValleyHelp, Customer Service and Forum
Go to the Help page to know everything about how our Free Games work. Find out how you can earn free Prizes andSilver by collecting Points for each round Flash round. Redeem your Points directly for Prizes when you want, we send your Prizes home, free of charge!
You can also consult the Forum and chat with members of our sites.Finally, if you have a question, do not hesitate to contact our Customer Service, directly on our website

To know everything about ZooValley, don't hesitate to read ZooValley's FAQs and find out how to play the Games via the Forum